I recently purchased the Rapt Level gym, shipped it from WA across to Sydney & was updated every step of the way by the team. I sent many emails back & forth regarding the height of the machine as I had limited space to work with & there was never a problem. It’s all set up with & I’m “RAPT” with it. Strong, sturdy machine & doesn’t feel cheap & tacky like many home gyms these days. Reasonably priced, too, considering. I couldn’t be happier with my purchase & thanks to the team at Renouf.